Nick joins Carolyn to discuss Gainsight’s acquisition by Vista, growing up in Pittsburgh, the importance of community in the growth of the customer success field, how he runs a human-centric company, his passion for creating equal opportunities for all people, and his advice to other entrepreneurs.
Nick joins Carolyn to discuss Gainsight’s acquisition by Vista, growing up in Pittsburgh, the importance of community in the growth of the customer success field, how he runs a human-centric company, his passion for creating equal opportunities for all people, and his advice to other entrepreneurs.
1:12 Nick talks about growing up in Pittsburgh and being a Steelers fan
3:07 The importance of community in the growth of the customer success field
7:25 Nick discusses founding his first company, chipshot.com, while at Harvard, and how it almost IPOed
11:31 Why Nick is known as being a “fun CEO” and how he’s motivated to create a human-centric company
18:50 How Gainsight handles tough situations
23:33 Nick’s passion for creating equal opportunities for all people at Gainsight and in the customer success field
31:20 Gainsight’s future and it’s acquisition by Vista
36:50 Nick’s advice to other entrepreneurs